Legal Assistance for Frozen Accounts and Compliance Disputes

In recent matters involving fintech and digital banking institutions, we have observed a recurring pattern whereby clients alert us to certain operational or compliance-related issues shortly before their accounts become restricted, frozen or terminated.

Based on our recent experience, accounts are frequently restricted or terminated immediately following:

• a compliance or "know-your-business" escalation;
• a request to amend account ownership or administrator access; or
• changes involving directors, shareholders or beneficial ownership structures.

Clients commonly report receiving generic responses referring to “security reviews”, “compliance checks” or “final decisions”, often without any concrete factual allegations or meaningful explanation. Support interactions also appear heavily template-driven, with limited visibility into escalation or review processes.

We are additionally observing increased sensitivity in cases involving:

• directors or shareholders without EU residence status;
• cross-border corporate structures;
• fintech, consultancy, payments or crypto-adjacent activities; and
• changes in corporate control or beneficial ownership.

In several matters, accounts remain operational solely for outbound withdrawals, which may indicate internal “offboarding” procedures rather than suspicion of criminal conduct or regulatory breaches.

Clients also increasingly refer to automated or AI-driven risk scoring systems and broader “de-risking” practices, which appear to result in account restrictions being applied with limited human review at the initial stage.

If you have encountered similar issues with Revolut or other fintech or digital banking platforms, our law firm can assist with legal assessment, regulatory complaints, account access and fund recovery matters, as well as representation in negotiations and potential court proceedings. 

Back to the news list